Partner Account Manager: Bulk Deals
We are looking for a dynamic, commercially minded and customer-focused Partner Account Manager: Bulk Deals to join our team.
Role Summary:
The successful candidate will be responsible for the end-to-end management, retention and commercial growth of MetroFibre’s bulk residential portfolio, while building strong relationships with Body Corporates, Homeowners Associations, Managing Agents, Trustees and other key property stakeholders.
Responsibilities:
Act as the primary point of contact for Body Corporates, HOAs, Managing Agents, Trustees and bulk-deal stakeholders.
Build and maintain strong, long-term partner relationships.
Conduct regular account reviews and stakeholder engagements.
Manage the full contract lifecycle, including renewals, expiry dates, notice periods and amendments.
Drive partner retention and identify opportunities for commercial growth.
Proactively identify at-risk accounts and implement appropriate retention strategies.
Coordinate operational matters across Sales, Finance, Legal, Operations and Customer Experience teams.
Ensure contractual and operational commitments are delivered.
Maintain accurate park and estate information on relevant systems.
Compile and manage FTTH commission reports for Managing Agents and HOAs.
Resolve commission-related queries accurately and timeously.
Attend Trustee, Body Corporate and HOA meetings when required.
Present service and performance updates to estate stakeholders.
Coordinate communications relating to installations, network performance, maintenance and customer service.
Manage escalations and proactively address partner concerns before they become contractual or reputational risks.
Qualifications Required:
Matric / Grade 12.
A relevant diploma or equivalent qualification will be advantageous.
Work Experience:
Minimum 5 years' experience in account, relationship or stakeholder management.
Experience dealing with Body Corporates, HOAs and Managing Agents will be advantageous.
Skills Required:
A customer-centric approach with strong follow-through and accountability.
Confidence engaging professionally with senior stakeholders, Trustees and estate representatives.
- Department
- FTTH Nexus
- Locations
- Head Office Centurion
About MetroFibre
MetroFibre Networx is a carrier class Ethernet (CE 3.0) infrastructure company, that today provides highly managed fibre optic broadband connectivity in South Africa.
Our customers, made up of Internet Service Providers (ISPs), resellers, residential and business properties, and consumers are able to take advantage of an array of services to meet their needs. The MetroFibre services to businesses include: Dedicated Internet Access, High Speed Broadband Network Connectivity, Voice Over IP, IP transit, Layer 2 services, Data centre connectivity, enabling cloud connectivity and all of which is delivered on the back of a single MetroFibre Networx fibre Installation. Residential consumers services include Internet connectivity, VoIP and MetroFone App, MetroMesh Wi-Fi extender and Metro-I solution is available for Estates and complexes.