Role Summary:

The successful candidate will be responsible for ensuring accurate billing, effective collections, timely payment allocation, strong internal controls, compliance with company policies and procedures, and accurate financial reporting. The role will also involve managing customer relationships, overseeing debtor reconciliations, and supporting external audit requirements.

Responsibilities:

Financial Reporting

• Prepare monthly, quarterly, and annual Accounts Receivable reports.

• Prepare and review transactions processed on financial systems.

• Review and report on debtor age analysis.

• Review debtor reconciliations for balance sheet accounts.

• Authorise debtor credit notes and transfer journals.

Credit Control, Collections & Compliance

• Implement and enforce the credit application process.

• Oversee the end-to-end collections process and monitor collection performance.

• Ensure timely receipt and accurate allocation of customer payments.

• Actively manage overdue accounts and legal handovers.

• Manage the opening and maintenance of customer accounts, ensuring data accuracy.

• Ensure timely resolution and follow-up of customer queries.

• Maintain and enforce the Debtors Policy and related procedures.

• Attend to escalated queries and customer concerns.

• Manage debtor client meetings and build strong relationships with key customer payment stakeholders.

• Resolve customer queries received through company platforms and attend to daily customer calls.

Team Leadership

• Lead and manage the Debtors/Accounts Receivable team.

• Conduct performance planning and maintain performance management documentation.

• Develop and maintain performance agreements and Individual Development Plans (IDPs).

• Monitor and appraise employee performance against agreed objectives.

• Provide regular coaching, guidance, feedback, and support to team members.

• Identify performance gaps and facilitate appropriate interventions in line with company policies.

External Audit Liaison

• Liaise with external auditors on FTTB Accounts Receivable matters.

• Provide supporting documentation, reconciliations, reports, and explanations required for audit testing.

• Respond to audit queries relating to billing, collections, internal controls, compliance, and financial reporting.

Qualifications Required:

• Matric / Grade 12

• Diploma or equivalent qualification in Accounting, Financial Management, or a related field.

Skills Required:

• Experience within a telecommunications, technology, or Fibre/FTTB environment.

• Strong knowledge of credit control, collections, reconciliations, and Accounts Receivable processes.

• Experience dealing with external auditors and customer escalations.