Finance Support Agent
We are seeking a detail oriented and customer focused Finance Support Agent to join our team.
Role Summary:
This role requires strong communication skills, a solid understanding of basic accounting principles, and the ability to work in a fast-paced environment.
The successful candidate will be responsible for handling finance related customer queries, managing escalations, and ensuring timely resolution of issues in line with service level agreements.
Responsibilities:
Respond to customer queries via walk-ins, telephone, email, and social media platforms.
Handle finance related queries including:
Invoice and statement inquiries
Updating customer contact details
Processing Proof of Payments (unsuspending services)
Managing payment method changes (EFT to Debit Order)
Ensure all queries are resolved within agreed SLAs.
Liaise with internal departments to resolve customer issues.
Provide regular feedback and updates to customers.
Acknowledge and escalate complaints within one business day.
Investigate regulatory (ICASA) complaints and compile required documentation.
Prepare and maintain weekly and monthly reports on complaint progress.
Perform Ad hoc tasks as requested
Qualifications Required:
National Senior Certificate (Matric)
Post-matric qualification in Customer Service and Finance
Work Experience:
Minimum of 2 years’ experience in customer service and finance administration
Telecommunications industry experience (advantageous)
Basic accounting knowledge
Skills Required:
Strong working knowledge of accounting systems (e.g., Pastel, Sage Pay) and
proficiency with MS Office (Excel, Word, Outlook).
Strong attention to detail, with the ability to identify discrepancies and resolve issues
efficiently.
Excellent written and verbal communication skills with the ability to engage with clients
and internal stakeholders professionally.
Ability to manage multiple priorities fast-paced environment.
• A customer-centric attitude with a focus on providing high quality service
Additional:
Fixed-term contract position
Fully in-house with no remote work
- Department
- Finance
- Locations
- Head Office Centurion
About MetroFibre
MetroFibre Networx is a carrier class Ethernet (CE 3.0) infrastructure company, that today provides highly managed fibre optic broadband connectivity in South Africa.
Our customers, made up of Internet Service Providers (ISPs), resellers, residential and business properties, and consumers are able to take advantage of an array of services to meet their needs. The MetroFibre services to businesses include: Dedicated Internet Access, High Speed Broadband Network Connectivity, Voice Over IP, IP transit, Layer 2 services, Data centre connectivity, enabling cloud connectivity and all of which is delivered on the back of a single MetroFibre Networx fibre Installation. Residential consumers services include Internet connectivity, VoIP and MetroFone App, MetroMesh Wi-Fi extender and Metro-I solution is available for Estates and complexes.