Role Summary:

To lead, manage, and continuously improve the organization’s commercial systems ecosystem, covering customer acquisition, sales, ordering, and customer self-service platforms. The Manager: Commercial Systems & Enablement will drive system enablement initiatives that enhance automation, data flow, and business agility, while leading a small technical and functional team responsible for day-to-day system performance, innovation, and stakeholder alignment.

Responsibilities:

• Develop and execute a commercial systems enablement strategy aligned with business and IT objectives.
• Lead a multidisciplinary team responsible for the design, integration, and optimization of commercial platforms.
• Serve as the bridge between IT, Sales, Marketing, and Operations to ensure systems support end-to-end commercial processes.
• Identify modernization opportunities that enhance customer experience and internal efficiency.
• Manage and maintain the ecosystem of commercial systems, including CRM, sales enablement tools, ordering platforms, and customer self-service portals.
• Ensure high system availability, performance, and user satisfaction.
• Oversee configuration, change management, and quality assurance for all commercial platforms.
• Work with enterprise architects to ensure alignment with overall system design, data integrity, and integration frameworks.
• Drive the effective adoption and utilization of systems by business users through enablement initiatives, training, and communication.
• Introduce process automation, reporting, and analytics improvements that support commercial decision-making.
• Define KPIs for system performance and user enablement, and report progress to the CIO.
• Manage vendor relationships related to commercial systems, including support agreements and enhancement roadmaps.
• Ensure compliance with data governance, privacy, and security policies.
• Participate in procurement and evaluation of new commercial tools or platforms.
• Lead, coach, and develop a small technical and functional enablement team.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Collaborate with other IT and business leaders to prioritize system enhancements and manage dependencies.

Qualification Requirements:

• Matric / Grade 12
• Bachelor’s degree in Information Systems, Computer Science, or related field.

Work Experience:

• 7+ years’ experience in managing commercial systems (CRM, ordering, or customer self-service) in a telecom or technology environment.
• Minimum 3 years in a managerial or team lead capacity.
• Proven experience in system integration, process enablement, and cross-functional collaboration.
• Strong understanding of digital customer journeys and commercial process automation.