Role Summary:

The Database Administrator is responsible for the day-to-day maintenance, and administration of the organization's IT infrastructure and data systems. This includes managing databases, maintaining servers and cloud environments and securing systems. The role requires hands-on work across a wide range of technologies to ensure operational stability, performance, and end-user satisfaction.

Responsibilities:

• Install, configure, and maintain database systems (e.g., MSSQL, MySQL, PostgreSQL) to ensure optimal availability, performance, and security.
• Analyze and optimize slow-running queries, implement efficient indexing strategies, and monitor storage usage.
• Automate routine DBA tasks through scripts or tools to support monitoring, deployment, and reporting.
• Apply necessary patches and upgrades across database environments.
• Conduct regular data audits and integrity checks to ensure consistency, accuracy, and reliability of stored data.
• Maintain up-to-date documentation of database configurations, schemas, and procedures.
• Participate in capacity planning, forecasting, and contribute to disaster recovery and business continuity planning.
• Provide technical support for database-related issues, working closely with developers, system administrators, and stakeholders to resolve problems efficiently.
• Implement and test backup and recovery strategies, including regular validation of recovery procedures to ensure data integrity.
• Configure user access, roles, and permissions to enforce security.
• Ensure high availability and perform regular health checks on critical databases.
  •Install, configure, and maintain Windows and Linux servers, both physical and virtual.
• Support core services such as Active Directory, Group Policy, DNS, print services, file shares, IIS, and FreeRADIUS.
• Manage and monitor virtualized environments (e.g., VMware, Hyper-V).
• Maintain and troubleshoot web services using Apache, NGINX, and Docker containers.
• Apply updates, patches, and security fixes across systems.
• Monitor performance and availability of systems using tools like Zabbix or similar.
• Support antivirus and endpoint security platforms (e.g., Defender for Endpoint)
• Assist with firewall rule changes and device hardening.
• Enforce IT policies regarding access controls, password hygiene, and patch management.
• Participate in security audits and remediate identified vulnerabilities.
• Monitor and test server and database backups.
• Support the implementation of a 3-2-1 backup strategy.
• Assist with restoring files or systems in the event of data loss or corruption.
• Support Microsoft 365 and Google Workspace user environments.
• Manage user access, licenses, and basic security configurations.
• Assist with mailbox configuration, calendar sharing, Teams, OneDrive, Teams, and Google Drive support.
• Basic troubleshooting of LAN/WAN connectivity issues.
• Patch and maintain network devices under guidance from network administrators.
• Assist in monitoring internet availability and site-to-site VPNs.
• Maintain accurate records of hardware, software, and configurations.
• Keep documentation updated for all routine processes and systems.
• Track assigned IT assets and participate in regular audits.

Qualifications Required:

• Matric / Grade 12
• Diploma in IT
• Certificate in CompTIA, Microsoft, Cisco, Linux+
• Certification in SQL Server (advantageous)
  

Work Experience:

• Minimum 3 years of hands-on IT support and systems administration
• Minimum 1 year experience with Windows and Linux servers in production environments
• Minimum 1 year of practical experience in database administration (SQL Server or MySQL)
• Familiarity with helpdesk systems and end-user support best practices

Additional Requirements:

• Strong troubleshooting and analytical skills
• Solid understanding of server infrastructure and data environments
• Working knowledge of networking basics (TCP/IP, DHCP, DNS, VPN)